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Resources

Knowledge Hub

Things we tell customers at the counter every week. No sign-up, no catch — if one of these saves you a repair bill, that is a win for us too.

Want to go deeper on a specific topic? Read our plain-language guides to antivirus protection and whether you need a VPN, or see everything we help with at the shop.

Presentations & videos

Step-by-step guides and talks you can watch at your own pace.

Speed up a slow computer

  • Restart it. A full shutdown once a week clears more problems than any cleaner app.
  • Trim startup programs in Task Manager — anything you do not use daily can be disabled.
  • Leave at least 15% of your drive free; a full drive slows Windows to a crawl.
  • If it is still slow and still spinning a hard drive, an SSD upgrade is the single biggest improvement you can make.

Protect your files

  • Keep two copies in two places: one cloud (OneDrive, Google Drive, iCloud) and one external drive.
  • Test a backup by actually opening a file from it. An untested backup is a guess.
  • If a drive starts clicking or freezing, power it off and bring it in. Running it can make recovery harder.

Avoid scams

  • No real company calls to tell you your computer has a virus. Hang up.
  • Never let a stranger remote into your computer, and never pay in gift cards.
  • Type website addresses yourself instead of clicking links in unexpected emails.
  • When in doubt, call us before you click. We would rather answer a question than clean up after one.

Everyday laptop care

  • Use it on a hard surface so the vents stay clear, and blow dust out of the fans a couple times a year.
  • Carry it closed, and never by the screen.
  • Keep drinks off the same table. Liquid is the fastest way to total a laptop.
  • Install Windows updates when prompted instead of postponing them for months.

Still stuck? Diagnostics are free.

Bring your device by the shop and we will tell you exactly what is wrong before any work begins.

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