Privacy Policy

We collect only what is needed to communicate with you and complete your service:

• Contact information — name, phone number, email address, and mailing address.
• Device information — make, model, serial number, operating system, passwords or access credentials needed to perform the work you request, and a description of the problem.
• Service records — repair notes, estimates, invoices, and payment history related to your account.
• Website usage — basic browsing data such as IP address, browser type, pages visited, and referring site, collected through standard server logs or analytics tools.

We use your information to:

• Diagnose, repair, and return your device.
• Provide estimates, invoices, and follow-up support.
• Communicate with you about your service.
• Improve our website and customer experience.
• Comply with legal or accounting requirements.

We do not sell your personal information. We do not use your contact information for marketing unless you have asked us to.

To complete a repair, we may need temporary access to your device, including files, settings, passwords, or accounts. We access only what is necessary for the work you approved.

We strongly recommend backing up your data before any repair. While we take care with every device, we cannot guarantee that data, settings, or installed programs will remain intact. You are responsible for removing or securing sensitive personal information before service when possible.

We may share limited information with:

• Payment processors — to complete card or other electronic payments.
• Shipping or parts suppliers — when a repair requires ordering components or sending equipment out.
• Specialist partners — such as DriveSavers for advanced data recovery, only when you choose that service.
• Legal authorities — if required by law, subpoena, or to protect our rights and safety.

We keep service records and contact information for a reasonable period to support warranties, accounting, and follow-up service. You may ask us to delete or update your contact details at any time by reaching out to us.

You can:

• Ask what information we have about you.
• Request corrections to inaccurate information.
• Ask us to delete your contact or service history, subject to legal record-keeping needs.
• Opt out of any optional communications.

Our website may use cookies or similar technologies to remember preferences and understand how visitors use the site. You can disable cookies in your browser settings. This may affect some site features but will not prevent you from contacting us.

We use reasonable physical and digital safeguards to protect your information. However, no method of storage or transmission is completely secure. If you have concerns about a specific type of data, please discuss it with us before service.

If you have questions about this privacy policy or how we handle your information, contact us: