Frequently Asked Questions – Wiz Kid Tech Repair in Muncie, IN

Find answers to common questions about our computer, laptop, and smartphone repair services. At Wiz Kid Tech Repair, we’re here to help you understand your tech repair options.

General Repair Questions

  • What types of devices do you repair?
    We repair laptops, desktops, cell phones, tablets, and gaming PCs. We also work on printers, networking equipment, and other tech devices. If you’re not sure if we can fix your device, give us a call at (317) 296-7564 for a free consultation.

  • Do you offer free diagnostics?
    Yes! We offer free diagnostics for all computers and laptops. Bring your device in, and we’ll assess the issue at no charge. This allows us to provide a repair estimate before any work begins.

  • How long does the average repair take?
    Repair times vary depending on the issue, but most services are completed within 24-48 hours. For complex issues or part orders, we’ll provide a time estimate during the diagnostic process.

Smartphone Repair

  • Can you fix cracked phone screens?
    Yes, we repair cracked screens for many smartphone brands, including Apple, Samsung, Google Pixel, LG, and Motorola. If your phone requires heating or adhesive removal, we will assess the repair and inform you of our ability to proceed.

  • Do you replace phone batteries?
    Absolutely! Battery replacements are one of our most requested services. If your phone isn’t holding a charge, bring it in for a battery replacement.

  • Are your smartphone repairs authorized by Apple or other manufacturers?
    We are not an Apple-authorized repair shop. While we can repair Apple devices, third-party repairs may void your warranty. We inform all customers of this risk and proceed with repairs only if the client consents. See our Apple policy for more info.

Data Recovery and Backup

  • Can you recover data from a broken computer or external drive?
    Yes, we specialize in data recovery from failing hard drives, SSDs, and external storage devices. If the drive is physically damaged, we’ll assess the situation and attempt recovery.

  • Is there a charge if you can’t recover my data?
    No. We offer a Recovery Success Guarantee – if we cannot recover your data, you won’t be charged for the attempt.

  • Can you help me back up my files?
    Yes! We provide data backup services to ensure your files are safe. We can set up automatic backups to external drives or cloud storage solutions.

Remote Services

  • Do you offer remote tech support?
    Yes! We offer remote services for software troubleshooting, virus removal, system optimization, and more. You can schedule a remote session, and the fee covers the full session regardless of time.

  • Can all issues be fixed remotely?
    Not all issues can be resolved remotely. If your problem requires physical repair, we’ll inform you of the best next steps. Remote services are non-refundable once an appointment is confirmed, but we’ll provide guidance if further repairs are needed.

Computer and Laptop Repair

  • My computer won’t turn on – can you fix it?
    Yes, we specialize in diagnosing no-power issues. It could be a failing power supply, motherboard, or other hardware component. Our free diagnostic will help us determine the problem.

  • Do you clean computers that are overheating?
    Yes! We offer computer cleaning services to remove dust and debris, improving airflow and preventing overheating. If we find signs of insect infestation, we charge an additional fee for deep cleaning.

  • Can you upgrade my computer’s RAM or hard drive?
    Absolutely. We perform hardware upgrades, including RAM installation, SSD upgrades, and GPU replacements to boost performance.

Service Policies and Pricing

  • How much do your repairs cost?
    Prices vary depending on the service. We provide free diagnostics for computers, and our smartphone repairs and other services come with upfront pricing. For remote services, we charge a flat fee covering the entire session.

  • Are your repairs guaranteed?
    Yes, we offer a 30-day warranty on most repairs. This covers the original repair but does not include physical damage or new issues that arise after service.

  • What payment methods do you accept?
    We accept cash, credit/debit cards, and digital payments. Payment is due upon service completion.