Remote Support
Plenty of problems can be solved on screen without anyone driving anywhere. If your device can get online, we can connect to it, take a look, and walk you through what we're doing as we go.
What this can include
- Remote sessions for software problems that can be solved on screen
- Settings, email, printing, and account troubleshooting
- Software installs, updates, and cleanup
- Walkthroughs and patient one-on-one help
- Available wherever you are — no travel needed
- Card payment accepted over the phone for remote support sessions
What we won't promise
- · Remote help requires a working internet connection on the device.
- · Hardware problems can't be fixed remotely and need the shop.
- · A device that won't start or won't get online has to come in.
Ready when you are
Bring the device in for a free diagnostic, or call and describe what's happening. Nothing paid starts until you approve an estimate.